How can we help?

Frequently Asked Questions

To apply for social housing, you need to complete our Housing Options Registration Form. You need to provide documents to prove your identity and eligibility.

You need to provide one of the following for each person who is moving with you, including yourself.

The following documents will be accepted as proof of ID:

• Passport (current and valid) or national identity card

• Residence permit, alien’s registrations certificate, Immigration and National Directorate travel document, standard acknowledgement letter (SAL 1 or 2) or Application Registration Card (ARC)

• Full birth certificate

• National Insurance number card or letter from DWP

The following documents will be accepted as proof of income / current address:

• Gas, electricity, phone or water bill in your name, received within the last three months (but not a mobile phone bill) • Bank Statement (last 3 months)

• Pay slip (last 3 months if paid monthly or last 6 weeks if paid weekly)

• Proof of benefits (screen shot of UC claim showing claimants name)

Other documents to support your application:

• Any additional medical information, e.g., recent letters from doctor/consultant, you would like to be considered

• Proof of parental responsibility for any children moving with you (proof of Child Benefit/letter from DWP or letter from Social Worker or solicitor)

• Proof of carers allowance (if applicable)

• Proof of pregnancy (if applicable) e.g., Badger notes, MATB1, doctors letter

• Mortgage statement (if applicable)

 

When you sign in select the ‘Add supporting documents to my application' and follow the instructions.
You will not be able to place bid on homes until you have provided all the necessary documents and your application has been assessed
Once you log in you will be able to see the properties you are eligible for. Please click on the property advert and makes sure it is suitable before you click on the ‘place a bid’ button.
You can bid on any properties you are eligible for.
Once the bidding closes, staff will start to process the shortlist and will contact the successful applicant. If you click on My Bids, you can see the outcome of the bids you have placed and whether you were successful or not.
Everyone will be banded in accordance with the Allocations Policy. If you still don’t agree, contact us with the reasons you do not agree with the decision.
When you log in to your account there is a button ‘Have your circumstances changed?’ Please click, complete and submit.
You can reset your own password by clicking on the forgotten password link on the Sign in page.
You can reset your own password by clicking on the forgotten password link on the Sign in page.